.png?auto=format&fit=max&w=3840&q=50)
1 year ago
Buyer Beware: Stop Order needed for the XL tent.
I purchased a Sweat Tent XL and immediately ran into major issues due to poor instructions and critical design flaws. I’ve contacted customer service three times with no response.
The most alarming flaw is the roof design. Steel rods are inserted into the roof cover to "lock" the structure, but the thin 210D material (compared to the sturdier 300D used in quality tents) can’t handle the stress. Even indoors, the rods are likely to puncture the fabric. Unlike quality tents with reinforced pockets at stress points, this tent lacks proper tie-downs, places the existing ones too high, and creates excessive stress on the roof cover. There’s no way to safely support the rods—and this is for a tent designed to house a 500-degree wood-burning stove.
This product should not be on the market. The few YouTube videos of the XL tent clearly show fabric damage during installation. I’ll continue to update this review until Sweat Tent responds and resolves these serious issues.
Nov 18, 2024, 5:44 PM•Edited
Hey Vince
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and disappointment you’ve experienced with your Sweat Tent XL, especially regarding the roof design and the lack of timely responses from our support team. Your concerns are valid, and we deeply regret any inconvenience this has caused.
We’ve reviewed your emails and have will respond directly to your mailbox to address your concerns, including the issues with the roof support rods and your request for a replacement roof cover or guidance on returning the tent. To ensure we provide the best resolution, we will continue the conversation via email, where we can assist you more effectively and provide updates specific to your order (#SWT4725).
Our goal is to ensure you feel supported and to resolve this matter to your satisfaction. Don’t hesitate to reach out if you need further assistance.
We value your input and are committed to improving our products and service. Thank you for your patience and understanding. 😀