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SweatTent Support Hub

SweatTent questions? We've got you!

bosman's avatar

2 weeks ago

No Response from Customer Service Ever

I received my XL Sweat Tent on 11/30 and immediately set about curing my stove.  During the curing process the front glass cracked.  I have emailed customer support daily as well as sent a message via the web site. Crickets. No response, nothings. I loved the hustle on getting me my sweat tent but I am disappointed with the complete silence from customer service.

bosman's avatar

1 week ago

Trying to get my XL to 200 degrees

I have the XL and love it. I am cranking my wood stove to the max with wood every 15-20 min. Stove is glowing, but can’t seem to get temp above 160. I spritz my rocks several times during the sauna and I can’t get above 160. I have brought in another thermometer and adjusted the provided thermometer and tonight I hit 165. Thermometer is hanging from the loop in the tent. What am I missing? That said, I am getting my sweat on, it feels hot as hell, but 165 seems low.

wyatt_j's avatar

1 year ago

Can I always leave my tent up in my backyard?

or is it better if i keep it inside in case it's raining or drizzling

augmurph's avatar

2 weeks ago

NO response

Did anyone have problems getting a response from Sweat Tent? I have sent emails with no response back, and there does not seem to be any phone number to call. How long did it take you to get your tent? Thanks for your time.

kcw5199's avatar

1 year ago

Heat retention

Anyone use any heat reflectors or something to retain the heat? I have my stove on a 12x24 tile of porcelain for stability. I thought about making a backing to the stove that would function as a heat reflector. Anyone tried this?