We got our replacement tent yesterday and set it up in about 20 minutes. A good gust of wind blew as we were setting up the stove, so I went and got some heavy blocks to put around the outside. It’s much easier when the tent arrives packed correctly. I would recommend updating the official set up video to be more detailed. The editing cut away the part of how to lay out the tent before pulling out the too and sides but we figured it out. Had our first session and it went well. Thank you!

Support came through and ordered a replacement tent for me! Thank you!

Support just replied and suggested I look at the Sweat Tent XL manual. I didn’t order a a Sweat Tent XL, so that’s kind of hard to do. I did look at the manual but it just said to grab a strap and pull walls out. Well, since the tent was inside out, there weren’t any straps to grab. We did try to straighten it out but think we just made it worse.

A new tent would be helpful. I had already seasoned the stove and then tried to set up the tent and it’s a mess.

Hey there, really sorry to hear that. This is rare but have seen this happen due to error in the packing process. Have you contacted support already? Happy to expedite a new tent out to you. Let me know!